Dear god, Amazon's customer service is sometimes alarming. I feel mildly guilty shopping there at times, giant monopolizing megacorp, but they also do things right. Case in point: a few minutes ago, maybe 20, I noticed that two mp3 albums I purchased from Amazon before their cloud service existed weren't in my cloud player. So I went to customer service and put in a request to add them, since they've been previously willing to retroactively do that. And _less than 15 minutes later_ while I was sorting albums into playlists, my player reloaded with the albums now included.